‘Poorly worded’: United Airlines internal memo instructs staff to offer free reroutes to customers a

[rangerrebew]

‘Poorly worded’: United Airlines internal memo instructs staff to offer free reroutes to customers avoiding the Donald J. Trump International Airport
 

OAN Staff Katherine Mosack
3:00 PM – Friday, July 17, 2026

United Airlines reportedly told employees to let passengers change their flights free of charge if they wish to avoid the President Donald J. Trump International Airport in Florida after it was renamed in honor of the 45th and 47th president.

A memo obtained by Live And Let’s Fly instructed reservation agents to use “empowerment” to reroute customers if they object to landing at what used to be known as Palm Beach International Airport.

“If a customer does not want to fly to the airport, use your empowerment to offer acceptable alternatives such as Fort Lauderdale Airport (FLL) or Miami International Airport (MIA),” the memo advised.

The guidance suggested a response to customers who take issue with the airport’s new name, offering an “acceptable alternative”: “I understand that you’d rather not fly to this airport anymore. We can look at nearby airports like Fort Lauderdale or Miami instead. Is that an acceptable alternative?”

https://www.oann.com/newsroom/poorly-worded-united-airlines-internal-memo-instructs-staff-to-offer-free-reroutes-to-customers-avoiding-the-donald-j-trump-international-airport/

[rangerrebew]

Poorly worded?  Only because it didn't hide the slam on Trump well enough,

[Smokin Joe]

If you choose to pay a little extra for the refundable ticket, you can reschedule and possibly reroute your flight. If you have fits about the name of the airport, I don't want to be on the plane with you anyway.

I see it as a customer service for folks like me who don't need to be on a plane full of jackasses.

[Cyber Liberty]

It's not "poorly worded," the meaning is chrystal clear.