There isn't much in the way of historical relevance or significance here...the program is not quite 2 years old and last year was a 72 rating...if the program was years or decades old and average scores had been in the 80s or 90s consistently, I might bite. The mandate hit our company pretty hard...there was a slew of retirements where there wasn't going to be, so a lot of experience left.
As it is, I do see problems in the industry, mainly nepotism leading to "wonder kids" being promoted and appointed to positions they have no business holding. They fail at every level, yet are moved on up the chain.
A very old, yet important program I work on received its lowest customer rating in over 10 years this past year. The manager was "promoted" into another position...
As I see it, there's a lack of a real leadership and a serious morale problem within the industry that compounds many of the problems seen in some of the areas noted. Our company is actually talking about retention issues for the first time in close to 20 years but I believe they are incapable of seeing where the real problems lie.