Surveys of patients about health care providers are likely of little use
July 16, 2018, Baylor University
For anyone who has ever taken a survey after a medical appointment and wondered whether the effort was worthwhile, the answer is probably "No," says a Baylor University psychologist and researcher.
Health care providers are pushing to assess patient satisfaction, and many companies charge millions of dollars to assess patients for the providers. But while the intentions are great, "when I started looking at the instruments currently being used to assess doctor-patient relationships, it became apparent they were highly problematic and not providing useful information," said Keith Sanford, Ph.D., professor of psychology and neuroscience in Baylor's College of Arts & Sciences.
After conducting a series of studies to clarify problems with existing scales, Sanford—a scholar of psychometrics who develops assessment instruments—has created a new tool to measure patient experience during consultations, and research findings suggest it works better than others.
https://medicalxpress.com/news/2018-07-surveys-patients-health.html
