The Department of Veterans Affairs on Monday sought to clarify VA Secretary Robert McDonald's controversial comparison between the VA's wait times and wait times at Disneyland, by saying veterans themselves have said wait times are not the only important factor when it comes to healthcare at the VA.
But the VA declined to apologize for McDonald's remarks, which angered members of both parties on Monday, and declined to admit that the wait time scandal that broke in 2014 was the result of purposeful manipulation of data by VA workers. Instead, the VA blamed it on a bad computer program.
"When you got to Disney, do they measure the number of hours you wait in line? Or what's important?" McDonald said Monday morning. "What's important is, what's your satisfaction with the experience?"
Hours after McDonald spoke, the VA released a statement from the agency itself, not a named spokesman, that said the VA is working to improve service, a goal officials "take seriously."
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