'Self-checkout is doomed’: Major supermarkets to scrap technology in huge overhaul
Consumers should anticipate two major alterations to their shopping experience in the coming year, an expert has warned.
By Solen Le Net
07:37 ET, Tue, Jan 9, 2024 | UPDATED: 14:42 ET, Tue, Jan 9, 2024
A consumer specialist is forecasting a grim conclusion for two contentious supermarket policies that could reshape shoppers’ habits. He claims self checkouts will be scrapped at Costco, Walmart, and Wegmans.
Supermarket Guru, Phil Lempert has projected retail tendencies for a quarter of a century, and his recent predictions might come as good news to some shoppers, including one who is threatening to sue after a self-checkout altercation at Walmart.
In a conversation with The U.S. Sun, the expert explained that security concerns and consumer preferences may be the main drivers of these changes.
“From a security standpoint, what’s happened is the retailers with self-checkout have had to add employees, whether it’s security or other employees to help people at self-checkout.
“So, you know you’re not accomplishing anything. You’re not reducing labour, you’re not getting a better shopping experience.”
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https://www.the-express.com/lifestyle/shopping/123674/supermarkets-self-checkout-technology