For me,it has been one problem after another on PP for the last year or so. Someone hacked my account and was billing stuff to me. I forget now exactly where and how much he billed to me,but it was a guy in Oklahoma. I reported him to PP and THOUGHT my problems were over.
I was wrong. I now have an unpaid bill to PP for over 600 bucks,and *I* did not charge a dime of that.
Been trying for about 3 months now to get that crap cleared up,and my PP account at Amazon is now frozen and I am getting nastygrams from PP.
One of the big problems is you can no longer contact PP and report anything. You either go to a public discussion board on PP and discuss your problem with people who don't work for PP,or you go to a similar page and discuss it with other PP subscribers.
They (AND Amazon) USED to have a button at the top of the web page you could click on,and immediately put in contact with a PP employee with full access to your charges and payments,as well as your orders,and it didn't take but just a few minutes to clean a problem up.
Not anymore. If you want to discuss the problem,you have to click on a link that puts you in touch with someone in China that has an accent you would have to cut with a meat cleaver. Being hard of hearing,it is impossible for me to communicate with them.
Yes,there IS another button you can click if you have problems with the "first button". It also puts you in verbal touch with someone from China that you probably can't understand.
Coming up is the best part. They offer a service that is supposed to really clear up your problems,but at a price per minute.
PayPal is still claiming I owe them more than 600 bucks,but I haven't used PP in months. Not GOING to pay them unless they can show me some times,dates,email addresses,and the physical addresses these packages were shipped to.
PP used to be pretty user friends,and nobody was easier to deal with than Amazon. Amazon is still pretty easy to deal with once you figure out which of the plenitude of buttons to click on,but once again,customer problems have been farmed out to China if you are unfortunate enough to have to have a conversation with a agent.
Going to ONCE again try to communicate with PP tomorrow when I am rested,and I have no faith at all that it is going to work. If it doesn't,I am going to tell them to kill my account and send me an itemized list of my purchases for the last year,and the address or addresses they were shipped to.
If they can't,or won't agree to do this,I will tell them to go piss up a rope.
BTW,I bought a new wallet and some other items from Amazon today,but I did NOT use PP. I used an Amazon Store Card that I haven't used in maybe a year.
Not even sure I am going to use PP again,even if they agree I don't owe them that money,and PP used to be my automatic "go to" when it came to internet purchases.