Yes but she can say "no" to any order.
Here is an interesting example: A flamboyant gay man pulls into the brake repair shop bay. He says my brakes seem to be going out.
The service writer, who really dislikes flamboyant gays, tells the guy to go elsewhere-he doesn't want the gay's business. The service writer doesn't bother to even evaluate the safety of the brakes.
A winning civil rights case ??
(Safe vehicles are a community issue. State laws cover brake and tire repairs.)
So class, can the brake repair service writer turn down the business?