We have recently had fits, with Volkswagen and with Frontier cable. Very big companies, with complex computer systems.
But on the level of common sense, good judgment, employee sensitivity to possible loss of future business and company reputations, forget about it.
the root problem in my analysis, is this: We live in a society at a time after a massive explosion in the volume of information at hand.
But there has not been an increase in human skills, to process, manage, decide things with all this data.
Case VW: They committed fraud on consumers and government emission testing agencies. Now they have to fix or buy back the vehicles. Dealing with this is a PR failure.
Case Frontier: Frontier bought Verizon FIOS in my area. Verizon was great on customer services. Frontier treat its customers like we are the enemy.
United airlines is just one f many firms, falling down badly in terms of respecting the very customers that give them revenue.