Another “dream” vacation in Castroland

[TomSea]

Another “dream” vacation in Castroland
 March 25, 2017Tourism in Cuba
Global News

Ontario regulator says travellers to Cuban resort without water have legal rights

Canadian travellers who ended up at a Cuba hotel that had little or no water for 12 days can file complaints with Ontario’s travel industry watchdog or sue in small claims court, according to the organization that regulates the province’s travel companies.

The Travel Industry Council of Ontario, known as TICO, governs licenced travel companies and enforces the province’s Travel Industry Act.

“We ask that consumers approach the travel company involved first to allow the company the opportunity to address the matter to the consumer’s satisfaction,” said Dorian Werda, TICO’s vice president of operations, while responding to questions raised by Global News about why travel agencies and tour operators continued to sell package vacations to the Starfish Cayo Santa Maria resort in Cuba in early March when the water system there wasn’t functioning.

Continued: http://www.therealcuba.com/?p=2444