... I bank with a local mutual bank.
Years ago, I got screwed by public stock banks ... first, Quincy Savings Bank ... next, South Boston Savings Bank, which was acquired by First Naitonal Bank of Boston ... next, a very small mutual bank that got acquired by a public stock bank ... now, I'm with a different mutual bank, and hope it never goes public nor gets acquired.
Public stock banks' primary concern is return of capital to shareholders via dividends and stock buybacks, not service to their customers.