Good for this gal and a pox on Citibank and LAPD for refusing to help until she could prove it.
My debit card got skimmed at the Valero in Baker while on a business trip.
My Credit Union called me within just a couple of days reporting a rash of suspicious activity that they had declined until I confirmed the purchases.
Fortunately, all I had to do was cancel the card and get a new one.
Just another reason I refuse to use banks, if my CU can watch out for me, you'd think a company as large as Citibank could make some feeble attempt.