Humana has denied the claim from someone who had a heart attack and stroke and spent two weeks in the hospital before dying while saying the hospital did not acquire approval for admittance. This is the fact, and i would be glad to scan and upload their most recent denial letter. Maybe they are not all like that but certainly Humana is. Is Humana operating a death pannel? Would they really have denied her admittance? The hospital is in their approved network? Sure I can sue them. That sounds fun
First of all, my condolences.
Was your MIL admitted through the ER? Was she taken there by ambulance?
I don’t know about now, can’t say for sure, but it used to be that pre-authorization/pre-approval for going to the ER was not required in a medical emergency/life or death situation. I would think admittance to the ICU in that situation would also not require pre-approval/authorization, but check the policy.
You may want to check if Humana has an ombudsman or consumer advocate. Same with the hospital if they did indeed screw up on not requesting the approval for admittance. First contact the hospital’s billing office, ask to speak with a manager and if that doesn’t get you anywhere, most hospitals have an ombudsman.
Not sure if this will help since it references the “policy holder” and they because of HIPAA, may not discuss with you. But that might also depend on if your husband had a POA and or medical POA.
https://www.humana.com/individual-and-family-support/guidelines/rightshttp://archive.ahrq.gov/news/columns/navigating-the-health-care-system/031709.htmlI would also make the case that your MIL was incapacitated and not able to contact Human herself for the approval and make the case to the hospital that if this was something they should have done, they are on the hook for what Humana is not paying, not your MIL’s estate.
If that doesn’t work, contact your state’s insurance commissioner.
You may also want to contact an attorney. That’s not to say you have to sue but perhaps a strongly worded letter from an attorney will be enough to get them to reconsider.