Grocery delivery, once a luxury, is becoming a mainstay of American life
“If you don’t offer [online ordering], somebody else will — and you will lose the sale,” said one industry expert.
Aug. 10, 2021, 1:15 PM CDT
By Leticia Miranda
Grocery delivery was once seen as a luxury service for a niche group of wealthy suburban shoppers who could afford the convenience of having a few bags of produce and pasta left on their doorstep. But a year and a half after stay-at-home orders kept much of the country working from home, grocery delivery has exploded into mainstream shopping — and it’s likely here to stay, according to industry analysts.
“Most grocers didn’t view delivery that seriously pre-pandemic,” said James Cook, director of retail research with the global commercial real estate and professional services firm Jones Lang LaSalle. “But the demand for online grocery skyrocketed and that includes both delivery and click and collect.”
Restaurants were gutted by the pandemic. Walk-ins and reservations fell by 100 percent between April 2019 and April 2020 as the coronavirus swept across the country, according to OpenTable online reservation service. By the end of August 2020, more than 32,100 restaurants had closed, with roughly 61 percent of them permanently shutting their doors, according to a September 2020 local economic impact report from Yelp.
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https://www.nbcnews.com/business/business-news/grocery-delivery-once-luxury-becoming-mainstay-american-life-n1276336