The insurance laws are pretty strict. That is why an account must already be made before calling them. What I am wondering is how the call center can help a person fill out an application in all the states I have held a license if you aren't an agent you can't do that. I wonder how close they are to obeying insurance laws which carry a 25,000 and 50,000 thousand dollar penalty for not being followed. Only an agent can explain a policy or help fill out an app in most of the 50 states and you can't deal with people from the states that have these laws if in a call center that takes calls from all over unless you have a license. Maybe Obama has done away with those laws too. This is just a plain nightmare he has pushed through. I had to apply and get licenses in all the states that I talked to if I wanted to sell insurance in states other than the one I lived in I didn't thankfully have to retake the test which are set up to make you fail they are worse than the S.A.T.'s but I had to apply to that state and be accepted you just can't talk to people about insurance unless licensed.