IRS hires 4,000 customer service workers ahead of tax season
The IRS has hired an additional 4,000 customer service representatives who are being trained to answer taxpayer questions during the 2023 tax filing season
ByFATIMA HUSSEIN Associated Press
October 27, 2022, 5:14 PM
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WASHINGTON -- The IRS said Thursday it has hired an additional 4,000 customer service representatives who are being trained to answer taxpayer questions during the 2023 tax filing season.
It's part of the new hiring made possible when congressional Democrats gave the IRS an $80 billion boost through the flagship climate and health care law signed this summer. It is meant to help rebuild an agency that hadn’t seen additional funding in decades.
The IRS is still working out how it will spend the extra $80 billion, but has emphasized that resources will be focused on improving customer service and scrutiny of high-income earners. The newest hires are being trained in taxpayer rights and technical account management issues.
Last tax season, the IRS answered so few taxpayer phone calls that a bipartisan group of lawmakers wrote to agency officials to complain that calls were only being answered 9% of the time.
Treasury and IRS officials have said they want to put an end to poor customer service.
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