Target, Walmart may make big change to return policies
Published: Jul. 01, 2022, 9:37 a.m.
By Leada Gore | lgore
@AL.com
Some of the country’s largest retailers such as Target and Walmart could soon be making a big change to their return policies.
CNN reports stores such as Target, Walmart, American Eagle and Gap are considering giving customers back their money for items they don’t want but don’t want the actual merchandise back. According to the report, the options are being considered because many retailers are struggling with tons of unpurchased inventory that must be stored. That problem is exacerbated by returns, prompting the unusual idea of letting customer keep merchandise while still offering a return.
“It would be a smart strategic initiative,” tells Burt Flickinger, retail expert and managing director of retail consultancy at Strategic Resource Group, to the news outlet. “Retailers are stuck with excess inventory of unprecedented levels. They can’t afford to take back even more of it.”
While the retailers are reportedly considering the “keep it” option, no major companies have implemented it yet.
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https://www.al.com/news/beaches/2022/07/target-walmart-may-make-big-change-to-return-policies.html
