I’ve been out of work but got a part time job at Panera Bread as a delivery driver. In between deliveries I work the dining room, mostly taking food to tables but also bussing tables, making coffee, filling the drink station with tea and lids, straws, etc., even washing dishes….
So a couple of weeks ago an order came up at the counter and the ticket for the customer who had ordered a salad, the ticket said “GLUTEN ALLERGY†in all caps, in which case the food prep person is supposed to change/don new gloves, same as they do with a nut allergy or any other allergy like to pineapple, but the side listed on the order was bread (when you order you are given a choice of a piece of baguette, a bag of potato chips or an apple, but if the customer doesn’t answer or orders at the kiosk and doesn’t specify, the default is the baguette).
Before I took the order to the table, I questioned it but my manager shrugged and said, “maybe they are going to take it home or give it to the person sitting with themâ€.
When I took the salad to the woman, before I could even ask her if she didn’t want the baguette, she freaked out and yelled at me that there was a piece of bread on the plate along with her bowl of salad, angrily saying, yelling, “I’m allergic to gluten!â€
I apologized profusely picked up the bread and asked her if she wanted the chips or an apple. But that wasn’t enough, she insisted that I take everything back and have the salad re-made and with new utensils because the salad, even though the baguette was not touching the salad or the utensils, it had been on the same platter as the salad bowl and there was a tiny, and I mean a tiny single bread crumb on the platter and she also insisted I wipe the table with sanitizer before bringing her the new, freshly made, gluten free salad… (the salad and dressing was by default “gluten freeâ€).
From the way she reacted, you would have thought I had brought her a plate of Novichok or radioactive waste. And when I took her new salad, utensils and apologized yet again, she told me I was an “idiotâ€.
I have a friend whose daughter has celiac disease and I know that is serious and the mom had to learn how to make dishes glutton free, even pasta dishes like lasagna, but her daughter wasn’t going to have a reaction from having one tiny piece of bread crumb, either from ingesting a single crumb or having it in proximity to her food. My friend told me the mostly went gluten free because it was easier than making her daughter a separate meal but her husband still liked his toast or a bagel for breakfast. Being in proximity to a bread crumb is not going to cause someone with celiac disease to have a reaction and supposed “gluten intolerance†isn’t going to either.
When I started working at Panera, one of my nieces asked me what Panera meant so I Googled it and means “Bread Bowl†in Spanish so Panera Bread can be translated as “Bread Bowl Breadâ€.
And when you walk into our café, there is a graphic in the lobby that says “It All Begins With Breadâ€.
So what person in their right mind who is supposedly so allergic to gluten that a single tiny bread crumb on their platter or on the table is going to give them a serious or deadly reaction, go to have lunch at a restaurant not only known for its bread but whose very name translates as “Bread Bowl Breadâ€.
SHM