Alexa, send up breakfast: Amazon launches Echo for hotels
June 19, 2018 by Joseph Pisani
Alexa has a new job: hotel concierge.
Amazon has launched a version of Alexa for hotels that lets guests order room service through the voice assistant, ask for more towels or get restaurant recommendations without having to pick up the phone and call the front desk. Marriott has signed up for the service, and will place Amazon Echo smart speakers in 10 hotels this summer, including its Westin and St. Regis brands.
It is another way for Amazon to sell its voice assistant and devices to businesses and get Alexa in front of more customers. Amazon already sells a version of Alexa for workplaces, and has struck deals to place Alexa in cars and refrigerators. Alexa has become an important part of Amazon's business because it keeps users attached to Amazon services, such as music streaming.
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