In his essay, Graham proposed that the “web is turning writing into a conversation,†recognizing that the internet has become an unprecedented medium of communication. In particular, it allows people to respond to others in comment threads, on forums and the like. And when we respond on the web, we tend to disagree, concluded Graham.
steven-pinker-on-conflict-resolution
He says this tendency towards disagreement is structurally built into the online experience because in disagreeing, people tend to have much more to say than if they just expressed that they agreed. Interestingly, Graham points out that, even though it might feel like it if you spend much time in comment sections, the world is not necessarily getting angrier. But it could if we don’t observe a certain restraint in how we disagree. To disagree better, which will lead to better conversations and happier outcomes, Graham came up with these seven levels of a disagreement hierarchy (DH):
http://bigthink.com/paul-ratner/how-to-disagree-well-7-of-the-best-and-worst-ways-to-argue