Well, yeah, if that 'single person' had a cape. But this is a 64 year old dude whose main exercise has been at the gaming tables.
Bottom line, the guy had a high roller rating. Casinos who rate customers thus will cater to them, and 'comp' a lot to get them at their tables. You need a couple of crates moved to your room? Yes sir/m'am, we'll get right on it--and it happens. You don't even have to unload them. It could be a statue in there, who cares, the guy bought his wallet. Short of dropping something and finding out what's inside, it could all be hauled up for him, no biggie, especially if the arms were broken down and moved in suitcases. Just set the bags there, thanks, no questions asked, thanks for the tip, sir, please call if you need anything else.
If you have the status and the money, things get considerably easier than hauling all that gear up 32 flights of stairs.