July 17, 2017
Delta tweets insults at Ann Coulter; still want to fly Delta now?
By Monica Showalter
Columnist Ann Coulter is a tall woman, and apparently spent some time selecting the right sort of seat for a person who needs more legroom on frequent flights, perhaps to avoid deep-vein thrombosis, or perhaps to fly more comfortably. She spent the time and paid the extra money to get an aisle seat on an emergency row on a Delta flight, which would have done the job.
For some reason, as the flight was boarding, the airline decided to move her seat to the window in the same row and seat a group of other passengers, perhaps because they and requested to be seated together. It might have been o.k., had the flight attendant, pleaded for her cooperation, offered her a free something extra, maybe a drink and apologizing for the airline's poor planning or failed capacity to please all its customers, but decided instead to go bureaucratic and stony, telling Coulter 'I don't know' when she was asked why the seat she paid extra for was being moved to a less desirable area. It was a perfect opportunity to coax a cooperative attitude, but instead lit the fuse to an angry unsatisfied customer, which seems contrary to its mission. All they had to do was say why, apologize, and ask for cooperation.
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http://www.americanthinker.com/blog/2017/07/delta_hurls_insults_at_ann_coulter_still_want_to_fly_delta_now.html