HOUSTON — A 911 operator is accused of intentionally hanging up on callers during emergencies simply because she was not in the mood to help, according to Houston police.
Crenshanda Williams has been charged with interference with an emergency telephone call.
Williams had been employed as a telecommunicator with the Houston Emergency Center since July 2014, and supervisors began to notice that her logs revealed an abnormally high amount of “short calls,” with a duration of less than 20 seconds.
Supervisors began to investigate her recorded call logs, and found that thousands of calls had been disconnected by Williams between Oct. 15 and March 2016.
At least one of the calls was for a shooting/ robbery/ homicide and two were regarding speeding vehicles.
Specifically on March 12, Williams hung up on several callers. The first call was ended immediately after she picked it up.
[excerpted]http://cw39.com/2016/10/12/hpd-911-operator-says-aint-nobody-got-time-for-that-before-hanging-up-on-callers/