Boy writes letter to LEGO after losing minifigure, gets awesome response

[mystery-ak]

http://games.yahoo.com/blogs/plugged-in/boy-writes-letter-lego-losing-minifigure-gets-awesome-220816003.html

Boy writes letter to LEGO after losing minifigure, gets awesome response
By Yahoo! Games



By Mike Krumboltz

Seven-year-old Luka Apps spent his Christmas money on the LEGO Ninjago Ultra Sonic Raider set. A sound investment, if you ask us. But the thing about LEGOs -- those small pieces are easy to lose. They don't call 'em minifigures for nothing.

Against his father's recommendation, young Luka took his newly procured Jay ZX shopping. And then, wouldn't you know it, the figure went missing, never to be seen again.

Luka, not one to admit defeat, decided to write a letter to the good people at LEGO seeking a replacement.

ITV News has Luka's letter:

    Hello.

    My name is Luka Apps and I am seven years old.

    With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good.

    My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat.

    I am really upset I have lost him. Daddy said to send you a email to see if you will send me another one.

    I promise I won't take him to the shop again if you can.

    – Luka

A short time later, Luka received a reply from Richard, a LEGO customer service representative. Richard wrote that he had spoken to Sensei Wu, a master from the  Ninjago line.

    Luka, I told Sensei Wu that losing your Jay minifigure was purely an accident and that you would never ever ever let it happen ever again.

    He told me to tell you, "Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!"

    Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan.

    So, I hope you enjoy your Jay minifigure with all his weapons. You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight!

    Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.

And that, ladies and gentlemen, is how companies score lifelong customers.

[DCPatriot]

Aw geez.........they sent him a replacement figure....WITH ALL THE AVAILABLE WEAPONRY....PLUS....AN ENEMY TO FIGHT?

[/s]

[NavyCanDo]

I can relate to this. My son is forever sneaking Ninjago figures into his pockets, taking them wherever we go.   Sitting down at a nice restaurant, and out comes Lloyd the coveted green Ninjago, or one of the others. And many  times he nearly forgets it.   Ninjago is like kiddie crack to these kids.  The latest sets were at the top of Christmas list for the third year in a roll.    But he builds them once, they get torn apart within a week, and they never get built as a set again. Instead he improvises and builds stuff out his own imagination.   He built a Hooters Restaurant just after his 9th Birthday. No kidding.   We took him to the only Hooters Restaurant/Bowling alley just down the road from our home for his 9th Birthday.  The next day he replicated the building, including using their logo from an ad he found to make the sign on the Lego building.     Oh, that Hooters closed last year. You can offer your condolences to me any time.

[Rapunzel]

Great thread!