Author Topic: Between Walmart and Kroger, 500 stores are about to ditch cashiers  (Read 1367 times)

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Online Applewood

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Between Walmart and Kroger, 500 stores are about to ditch cashiers


Walmart is expanding its "Scan & Go" technology to an additional 100 locations across the U.S., the retailer announced Tuesday, playing into a growing trend of companies giving consumers the option to shop their stores without interacting with a cashier.

Others working to perfect their own digital shopping scanners include grocery giant Kroger and internet behemoth Amazon, which has been piloting a store without checkout lines, called Amazon Go, near its Seattle headquarters.

Kroger's recently introduced platform, known as "Scan, Bag, Go," will roll out to 400 of the grocery chain's stores later this year. That will put the company ahead of Walmart, which anticipates having its "Scan & Go" service at fewer than 200 stores by the end of 2018.

With "Scan, Bag, Go," shoppers simply scan bar codes on items they will be purchasing, either with a handheld scanner or via Kroger's smartphone app, as they walk throughout the store.

Self-checkout kiosks will await customers at the end of their shopping, where valid coupons have been tallied and a final total is instantly calculated. Eventually, shoppers should be able to bypass those kiosks altogether and pay directly through the app, Kroger has told Business Insider.

...

More at:

https://www.cnbc.com/2018/01/09/between-walmart-and-kroger-500-stores-are-about-to-ditch-cashiers.html



Online Applewood

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #1 on: January 09, 2018, 07:55:09 PM »
Few will say so, but the real reason behind these innovations is to cut the work force.  If the technology works, there will be no more need for $15 an hour cashiers. 

Offline Suppressed

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #2 on: January 10, 2018, 02:32:37 PM »
Our local grocery store just removed the self-checkout lanes.   8888crybaby
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Online Wingnut

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #3 on: January 10, 2018, 02:37:16 PM »
Our local grocery store just removed the self-checkout lanes.   8888crybaby

There is one universal hate when shopping at a grocery store or any store if you have multiple items to scan.  And it it self-check out.  Any store that does away with a human will feel consumers wrath.  Trust me.
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Online truth_seeker

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #4 on: January 10, 2018, 02:40:24 PM »
Few will say so, but the real reason behind these innovations is to cut the work force.  If the technology works, there will be no more need for $15 an hour cashiers.
I have used "self scan" at my local "Walmart Neighborhood Market," and it malfunctions often enough for them to have an employee posted nearby to fix things.

It is much quicker to scan and go, if you are technically capable of doing so. Kind of like a self-serve gasoline station, versus waiting in a line for assistance the old way.

In my market, plenty still wait in lines, to be checked. I suspect some are computer illiterate.

Plus you bag your own, so it is "scan, bag, and go"
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Offline mrpotatohead

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #5 on: January 10, 2018, 02:43:08 PM »
There is one universal hate when shopping at a grocery store or any store if you have multiple items to scan.  And it it self-check out.  Any store that does away with a human will feel consumers wrath.  Trust me.
I visit with a lady who works at the self checkout at Walmart on a weekly basis.  She said they lose tons of money at the self checkout from people stealing items. Her job is to catch them, which she says is nearly impossible.  From a business point of view....I can't see where it makes $ense.
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Online Wingnut

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #6 on: January 10, 2018, 02:43:20 PM »
I have used "self scan" at my local "Walmart Neighborhood Market," and it malfunctions often enough for them to have an employee posted nearby to fix things.



She/He/Cisgender of their choice is there also to help prevent shrinkage.
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Online mystery-ak

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #7 on: January 10, 2018, 02:46:30 PM »
I hate self check out...all the stores are doing it.

I hated self pump too and refused to do it for a long time until my husband went to Iraq for 15mos..lol

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #8 on: January 10, 2018, 02:52:41 PM »
Wow. I accept change, and adapt. I can dash into the store, grab my 6 items, scan, bag and go in a fraction of my precious time compared to waiting in line.

What I dislike is a friendly checker who carries on a long chat session with somebody while I have to wait.

Plus you get to pay higher prices for a human checker, to have chat with the person in front of you.

 
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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #9 on: January 10, 2018, 02:54:05 PM »
I hate self check out...all the stores are doing it.

I hated self pump too and refused to do it for a long time until my husband went to Iraq for 15mos..lol

Drove off with the nozzle still in the filler neck did we!
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Online mystery-ak

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #10 on: January 10, 2018, 02:56:43 PM »
Drove off with the nozzle still in the filler neck did we!

Nah..just didn't want to get my hands dirty and smelling like gas...I'm an old pro now and can stop the pump right on the $00 lol

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Offline Oceander

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #11 on: January 10, 2018, 02:58:46 PM »
I much prefer using self-scan at the grocery store, CVS, and now the local Target store.

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #12 on: January 10, 2018, 03:05:38 PM »
Nah..just didn't want to get my hands dirty and smelling like gas...I'm an old pro now and can stop the pump right on the $00 lol

LOL.  You have mad skills!...  That reminds me of when I "let" my wife have the checkbook after we were married.  Every check listed in the register was entered with the last digits in zero's.  $24.00 or $57.00 and so on.  I'm Thinking this women must have crazy luck.  Lets play the lotto! 
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Offline Suppressed

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #13 on: January 10, 2018, 03:25:53 PM »
Nah..just didn't want to get my hands dirty and smelling like gas...I'm an old pro now and can stop the pump right on the $00 lol
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Offline Restored

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #14 on: January 10, 2018, 03:43:25 PM »
I'm an old pro now and can stop the pump right on the $00 lol

Why would you want to do that?
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Online Wingnut

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #15 on: January 10, 2018, 03:43:59 PM »
Why would you want to do that?

Because she can.
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Offline Frank Cannon

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #16 on: January 10, 2018, 03:50:13 PM »
Between Walmart and Kroger, 500 stores are about to ditch cashiers

Outrageous. Just who is going to fill the entryway with cigarette smoke while customers line up indefinitely and wait to be checked out?
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Offline thackney

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #18 on: January 10, 2018, 03:57:12 PM »
Why would you want to do that?

When you are on the run from the Law it is best not to leave a credit card trail and faster to keep moving to just throw a single bill, no change.

Or so I heard, from a friend....

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #19 on: January 10, 2018, 04:18:36 PM »
Between Walmart and Kroger, 500 stores are about to ditch cashiers


Walmart is expanding its "Scan & Go" technology to an additional 100 locations across the U.S., the retailer announced Tuesday, playing into a growing trend of companies giving consumers the option to shop their stores without interacting with a cashier.

Others working to perfect their own digital shopping scanners include grocery giant Kroger and internet behemoth Amazon, which has been piloting a store without checkout lines, called Amazon Go, near its Seattle headquarters.

Kroger's recently introduced platform, known as "Scan, Bag, Go," will roll out to 400 of the grocery chain's stores later this year. That will put the company ahead of Walmart, which anticipates having its "Scan & Go" service at fewer than 200 stores by the end of 2018.

With "Scan, Bag, Go," shoppers simply scan bar codes on items they will be purchasing, either with a handheld scanner or via Kroger's smartphone app, as they walk throughout the store.

Self-checkout kiosks will await customers at the end of their shopping, where valid coupons have been tallied and a final total is instantly calculated. Eventually, shoppers should be able to bypass those kiosks altogether and pay directly through the app, Kroger has told Business Insider.

...

More at:

https://www.cnbc.com/2018/01/09/between-walmart-and-kroger-500-stores-are-about-to-ditch-cashiers.html

I don't know about Kroger, but I do know that it's going to be a major disaster/fiasco (FUBAR, cluster#&*, etc.) with Walmart.  Hell, it was a disaster just trying to get through the self-checkout last week at Walmart.  They took down all of the price checking scanners in the store.... so if you need to price check an item supposedly on sale before purchasing, you scan it and if you don't want the item, the scan process halts and requires an attendant to come clear the machine.... EACH TIME.   If you have a lot of items to price check, the attendant might as well just stay there until you're done. 

It's insane.  The lines were long in both types of checkout lanes.  I can only imagine how long they will be if Walmart makes this change.   I will probably just stop shopping at Walmart if they get rid of most of the checkers.  Especially if the prices don't come down to compensate for the loss of customer service.
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Online mystery-ak

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #20 on: January 10, 2018, 04:20:30 PM »
When you are on the run from the Law it is best not to leave a credit card trail and faster to keep moving to just throw a single bill, no change.

Or so I heard, from a friend....

@mystery-ak

LOL.....shhhh

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Offline mirraflake

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #21 on: January 10, 2018, 04:34:00 PM »
I much prefer using self-scan at the grocery store, CVS, and now the local Target store.

Same here. I am a old pro at it now.  When I walk out I still see the same people standing in the old 15 item or less line.

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Offline mirraflake

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #22 on: January 10, 2018, 04:36:48 PM »
I visit with a lady who works at the self checkout at Walmart on a weekly basis.  She said they lose tons of money at the self checkout from people stealing items. Her job is to catch them, which she says is nearly impossible.  From a business point of view....I can't see where it makes $ense.

Employees steal more than the customers. Also no $15 hour to pay, no workers comp, on and on.

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Offline Weird Tolkienish Figure

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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #23 on: January 10, 2018, 04:42:06 PM »
Every Walmart I visited over the holidays had 9 closed registers, and 1 open register with a line of about 20 people.

Incredibly frustrating. Is Walmart like that for everyone else?
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Re: Between Walmart and Kroger, 500 stores are about to ditch cashiers
« Reply #24 on: January 10, 2018, 05:10:14 PM »
I don’t like the self scanners at Stop and Shop. I like talking to the cashier and bag person.

I have only used the self scanners if I have one or two items and just want to get in and out fast .
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