Author Topic: Why Capital One Customers Should Read Company’s Recent Contract Update Very Carefully  (Read 385 times)

0 Members and 1 Guest are viewing this topic.

Offline Rapunzel

  • Hero Member
  • ****
  • Posts: 71,719

Why Capital One Customers Should Read Company’s Recent Contract Update Very Carefully
Feb. 17, 2014 11:00pm Jason Howerton   

Capital One reserves the right to contact its customers “in any manner we choose,” including via phone, text, email, fax or even a “personal visit.” The personal visits can be “at your home and at your place of employment.”

That’s according to the company’s recent contract update it sent to cardholders. Unsurprisingly, the creepy language has customers concerned.

As the LA Times notes, “The police need a court order to pull off something like that” — but not Capitol One.

Los Angeles resident Rick Rofman, 71, told the Times that he received the contract update and was stunned by the language.

“Even the Internal Revenue Service cannot visit you at home without an arrest warrant,” he said.

Daniel E. Kann, an attorney who specializes in illegal-search cases, told the news outlet that the language “sounds really invasive” but is not a “violation of your Fourth Amendment rights.”

However, depending on how far the credit card company goes, there are harassment laws that protect citizens from invasive contact.

The updated Capital One contract also informs customers that the company may “modify or suppress caller ID and similar services and identify ourselves on these services in any manner we choose.”

Even if Capital One is not technically breaking any laws, such policies are not going to do much to build consumer trust.
“The time is now near at hand which must probably determine, whether Americans are to be, Freemen, or Slaves.” G Washington July 2, 1776

Offline EC

  • Shanghaied Editor
  • Hero Member
  • ****
  • Posts: 23,836
  • Cats rule. Dogs drool.
Card cancelled. Screw that noise. I get jumpy if someone knocks on the door at the best of times.
The universe doesn't hate you. Unless your name is Tsutomu Yamaguchi

Avatar courtesy of Oceander

I've got a website now: Smoke and Ink

Share me

Digg  Facebook  SlashDot  Delicious  Technorati  Twitter  Google  Yahoo