50 Real People Complaining About Healthcare.gov
by John Sexton 11 Oct 2013
The roll out of the health care exchanges has been a stunning failure. A look at the federal exchange's Facebook page reveals that there are plenty of unsatisfied customers.
As you'll see, not all the complaints are about website glitches, many are about the site's design or simply about prices. I have left out the names but all of these complaints can be found on the Facebook page and all are from the last 48 hours:
1.please help me! I have called the number, did the online chat. How long does it take for ID docs to be verified? I called the help line and they couldn't find my account. I checked my account online and somedays it indicates ID verification in process... Other days it states I need to upload docs... I just want to make sure my docs have been received and ARE actually being reviewed. The call center told me they do not have access and cannot help me.
2.it's been 11 days now... my user name and password still come up invalid, how do I know if this is a glitch or if something really went wrong with the user name and password? I'm so tired of this already :(
3.I am an Obamcare supporter, but I cannot afford these premiums and deductibles. I finally got through to the "plans" yesterday and for 300/month with a 6000 annual deductible I think more than the software is broken.
4.I was finally able to get my rates for Obama care today. For a silver plan for Jody and I the premium would be $9311.00 per year. The bronze plan would be $8025.00. That is $775.91 per month with a maximum out of pocket of $12700.00 plus the premium of $9311.00 or $22011.00 a year. It pays 100% of preventative care and 70% of any covered expenses that are not preventative. I now pay $425.00 per month for a plan with a $10000.00 deductible in a medical savings account which allows me to save about $6300.00 a year tax free with no tax on the earnings. The savings can only be used for medical expenses. The maximum out of pocket is $10000.00 because the plan pays 100% after the deductible with a one million life time limit. I think and my insurance company has assured me, although I am not positive that my plan is grandfathered in as long as I keep my plan. The rates have already increased from $325.00 a month because Obama care requires all plans to pay 100% for certain things that are preventative that were not previously covered by my plan. I want to keep my existing plan, but if I can’t, I am going to go the next 6 years without coverage until I become eligible for Medicare.
5.Listen to this. I just got my quote today from BCBS NC and for the same plan I already have the comparable ACA plan is almost double in cost. You think people are going to go for this? Fooling yourselves if you believe that.
6.The page doesn't work. 10 days. 10 freaking days, and I can't even get log in information or view available plans. Over 600 MILLION dollars, 3.5 years, and I can't log in to the site. This is beyond ridiculous. I lost my health insurance thanks to this law. I will not forget. This will be a punch line for years. Years.
7.This site is terrible. I have wasted so much time I will never get back. I supported healthcare reform and defended it to everyone and now I wish I never had. Horrible, frustrating, worthless!
8.I just received a letter saying that my plan was not ACA compliant and unless I cancelled, I would be automatically enrolled in a new plan that costs DOUBLE what my current plan costs, not including dental. And my deductible also doubled.
9.I just love how I'm in the bracket where I would have more monthly spending money if I made less than 45K and could qualify for the subsidy.
10.The monthly premium I viewed on the Healtcare.gov website is vastly different from the monthly premium from the Insurance carrier website. It was for the exact same plan and I don't qualify for any subsidies. Now I am questioning the validity of this information.
11.The main website doesn't work and this "helpful tool" don't work for me on any of the 5 devices I have used to try to get this mess worked out since day 1! This is sad and pathetic and just wow!
12.Why aren't we able to shop the plans without having to enter sensitive identifying information? Plans could be shopped based on age, state/county you live in which is all the information the health insurance premium is based on.
13.Each time I try to establish an account I am told system too busy. But when I retry and use the same name I am told it is taken. Some of these are so specific to me that I can't believe they are used. Is the system keeping "proposed" names in limbo. If so I am running out of names.
14.Can someone please address this issue. I have created 3 accounts only to go to the log in page and it says invalid log in. I have already verified the email address I have tried to reset my log in but it wont send me the email. I can't do it again because it says my email is already registered. I have called several times and Im told "we are working on it. Is this a know problem or just me?
15.My premium has increased from $659 to $1,171 a month for a family of four for a HIGH DEDUCTIBLE plan with $5,000 per person deductible and $11,000 per family. None of the added benefits are worth anything to my family, but I am not grandfathered into my old plan, which I would rather keep. We barely miss qualifying for a subsidy, but it would still be too expensive even with help. I want everyone to have healthcare, but we can't afford this.
16.My husband and I have been considered uninsurable for years. The premiums forced on us by Obamacare will most likely force us into bankruptcy. Estimated cost is $1700.00 a month.
17.With all the technical difficulties and delays due to YOUR technical incompetency, shouldn't the deadline for citizens be extended?
18.200 per month with a $12,000 deductible Id rather get fined every year!!!!!!!!!!!!!! I wont be buying health insurance Obamacare is just another way to screw the Americans
19.I have registered 2 different times and validated the email that I received, when I get to the login it still tells me invalid info,so I call then sit on hold for over an hour when it says 20 minutes. I'm very frustrated and just wish there was a way to view my options/plans/pricing without logging on. This is totally ridiculous!!
20.ill just be taking my $95 dollar fine..in the mail or whatever is fine. I can not and will not justify $250 a month for something i will barely if ever use...also what good is a subsidy if you cant even qualify for it.
21.This site is lame@!! I've wasted way too much time on this mess. Completed the application 3 times. It tells me that it can't verify my identity, deletes (most of) my application and takes me back to the beginning to start over. JUST PUBLISH THE RATES so we can see if they really are "Affordable".
22.Amazing. I've had an account and application filled out now for a week...but THEY can't confirm MY identity. I've given them my FEDERALLY ISSUED S.S.N, Drivers License and Address...and they still can't confirm. I've submitted documents, called the number...and still they cannot confirm my identity. If THEY can't confirm I exist, does that make me exempt from this law?
23.I live in Wisconsin and was in a high risk pool before Obamacare. I had very high premiums and high deductibles but NOTHING like this. $5000/yr premiums and $12,700 deductibles that do not include premiums. I am for the first time in my life not going to have insurance. Thanks for everything...... I was looking forward to this.
24.I get to the page that says authenticating and then i just get a blank screen! 10 days of trying to get through. I am very disheartened by this.
25.The "affordable" bronze plans have deductables as high as $12,000 and 30% co-insurance. Tell me how the poor can afford $12,000 a year when they get sick. Even if the rest of us pay their premiums it isn't going to work. All my concerns were laid to rest when I saw my comparable plan was only $400 more a month for my family! THANKS!
26.It won't let me verify my identity. An error always pops up. This is very frustrating it has been 10 days...
27.Family of 4 $560.00 for catastrophic!!! 660 for crappy bronze, 750 for silver, 1100 for gold! That's FN crazy!!! The plan I have now is 420 for what would be your gold plan. I sure hope I get to keep it. You need to raise the income subs. Or this will absolutely destroy the middle class!
28.I am really tired of all the errors... can't get on, once on can't save, can't get to the right account... was on the right account did the application but didn't pick a plan, now it says id doesn't exist, try to create a new one, says system is not available.... call the help number and get no where... chat is worthless... I understand website glitches but the same glitch for 10 days???? really????
29.Justin and Brenda, I received the rates directly from my insurer. There is no lower rate and I do not qualify for subsidies. My boyfriend and I both make under $45k and neither of us qualify. The plan that was offered to us both was subpar to the ones we currently have at double the cost. We are cancelling as of Dec. 31, 2013.
30.I was just told via the 800 number that many thousands of people have successfully signed up, but no explanation why perhaps millions more have had their login IDs rescinded, or their passwords disabled leaving them with no ability to apply or purchase insurance via the marketplace. I have stopped believing anything I'm told by these contractors. Where is congress, the white house, the governors of the 50 states? Heads need to roll for this fiasco.
31.The information on the subsidy calculator isn't valid. My husband and I make $14,000 a year and it says I don't qualify because my income is not below poverty level.
32.So, I just ran the exchange rates for myself. For a $6,000 deductible (which is ridiculous) 60% bronze plan, it runs $146 a month. Not bad, but I might as well not have coverage at that point due to to the high deductible. The gold plan for a $3,250 deductible, runs $254 per month. So, I ran my rates with BCBSTX outside of the exchange...for a $1,000 deductible PPO plan, it's $157 per month.
33.You can get exact numbers in a variety of ways. These super-low estimates, calculated virtually without regard to age, are only for the media.
34.these rates are extremely misleading. older people pay MUCH more. i actually got through and signed up for a plan @673 mo. this website gives a price of 450. i wish.
35.Horrible system and experience!! Extremely frustrating! I have been trying for 10 days and absolutely no luck! I was able to fill out an application online but received a message that my ID could not be verified. I called and was told I had to go through Experian. I spent two days on hold waiting for Experian to validate my Id. When I finally got through they told me they could not help me and that I should wait a week and submit a new application on line! I give up!
36.I was able to create an account last week. I try to log in and get "The webpage can not be found". Will I ever get real numbers???
37.Been trying since day 1 to see what options I have. I FINALLY got to the "view eligibility results" button, but whenever I click it I get a blank page. Anyone else with this problem?
38.[8:52:34 pm]: Welcome! You're now connected to Health Insurance Marketplace Live Chat.
Thanks for contacting us. My name is Rosa. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information.
[8:52:43 pm]: Judy
I have been trying to reset my password for almost a week. NO EMails have been received to reset.
[8:53:51 pm]: Judy
[8:54:52 pm]: Judy
Is someone there????
39.I just got my eligibility after submitting an application and I STILL CANT SEE the plans and rates!!! I now have to send my financial statements (Self employed) to some address in Kentucky and wait 2 weeks. I am dead serious. I waited 9 days and several hours completing my application for a family of 7 to find out absolutely NOTHING. I called the toll free line and they had no clue... no help.. They actually said...come back tomorrow!
40.This is the most frustrating experience I've ever encountered. There is no tech support help. Live chat, the phone line, nobody can help me get this application accepted so I can move on. Why is there no valid help for all these tech support problems?
41.I voted democrat and now discouraged after going on the website to shop for healthcare. The plan I have I pay $264 a mo with a 5K deductible with BCBS of TX and now my plan will go up to almost $400 a mo with a 6K deductible??
42.Just wasted another hour trying to setup an account. The needs to be delayed until they can ensure it works.
43.Tried to use the account tonight and all I get is a blank page and sometimes I get "Unexpected Error" with no other text. C'MON! At least give realistic information on what the problems are and when you will fix them!
44.I have looked forward to affordable healthcare for Americans for sooo long. I have filled out my application at least 40 times and still have errors. Still waiting to be verified as well. I have called the hotline at least five times. Extremely frustrated at this juncture.
45.Really?!! This failure of a website only cost the taxpayers $634,320,919!!!! This is another money pit like solyndra, where did all that money go? It didn't go into the Website!
46.thank god my state Kentucky set up their own site! that way I quickly found out the cheapest plan for me was $109 more expensive, with a higher deductible, coinsurance and max out of pocket. VS my current private plan of course.
47.I've tried multiple times over the past 10 days to log on. No luck at all. Imagine what would have happened to Amazon or Google if they were down 10 days after their launch.
48.Very frustrated with this. A friend laughed at me and said "Ha ha- you think it's a good idea to still entrust your healthcare to a bunch of idiots who cannot get a website up and running, given 3 yrs and the unlimited resources of the US gov!? "
49.I am seriously tired of being part of your QA testers because you failed to properly test ahead of time. It is sad when the highest level IT tells my husband who's in IT that the http 400 bad error is not a significant issue yet to look into and that everyone on some level has that problem and we get told, sorry for the inconvenience you have until Dec. 15th to enroll. What these yahoos don't realize is that uh NOPE I need to see the choices because my husband has a 2 week mandatory enrollment in Nov. and we lose our private health ins. 1/1/2014 because of the exchanges.
50.Go to ehealthinsurance.com and check rates. They will be the same, just without the subsidy for those who qualify for that. Hold onto your hat though.
There are hundreds more like these on the Facebook site. In fact, I haven't even looked through half of what has been posted in the last 48 hours. http://www.breitbart.com/InstaBlog/2013/10/11/50-Real-People-Complaining-About-Healthcare-gov