Author Topic: Passengers ‘shaky and so disgusted’ as United forces screaming doctor off a plane  (Read 30068 times)

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Offline mystery-ak

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 April 10, 2017 6:34 AM
Passengers ‘shaky and so disgusted’ as United forces screaming doctor off a plane

A passenger on a United Airlines flight from Chicago to Louisville posted a video on Facebook of another passenger being forcibly removed from the plane before takeoff at Chicago O’Hare International Airport. The passenger is dragged him by his arms toward the front of the plane. Tyler and Audra Bridges/Facebook

By Kate Irby



“No, this is wrong,” a woman shouts at security officers in the video.”Oh my God, look at what you did to him!”

A disturbing video was uploaded to Facebook by Audra Bridges Sunday night. It shows a full United flight sitting at a Chicago airport and bound for Louisville. But there was a problem – United had overbooked the flight, they needed four seats for their stand-by crew and no one was volunteering to give up their spot.

That problem led to a violent confrontation as security forced one passenger off the plane, who said he was a doctor and couldn’t take a later flight because he had patients to see at his hospital in the morning.

Bridges, a Louisville resident, told the Courier-Journal that United announced in the terminal Sunday night that the flight was overbooked and offered passengers $400 and a night at a hotel to give up their seat and opt for a flight at 3 p.m. on Monday. No one volunteered, and passengers boarded the flight. United told the full flight that they couldn’t take off without the four seats, then upped the offer to $800 plus a night at a hotel, but still no one volunteered.




Read more here: http://www.sacbee.com/news/nation-world/national/article143706429.html#storylink=cpy
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Offline thackney

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I suspect they will find this a far more expensive action than if they had continued to up the compensation until 4 people accepted it.
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Offline driftdiver

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I flew Delta last week.   A horrible experience.   They have cut capacity down to the point they cannot recover if they have a disruption.   It was taking people some people 3 to 5 days extra to get home and Delta wasn't paying for hotels or food.
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Offline Frank Cannon

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Nothing will come of this. The airlines and airports have become a post apocalyptic nightmare after 911. Civility, common sense and rational behavior is gone and all that is left is thug govt' tactics like this.

You have a better shot at getting somewhere more comfortably and on time taking a Greyhound bus than taking a flight anymore.

Offline jmyrlefuller

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The standby crew couldn't, er, stand for what probably amounted to about a one-hour flight at most?
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Offline mountaineer

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Insanity.
Quote
A man wouldn’t leave an overbooked United flight. So he was dragged off, battered and limp.
By Avi Selk April 10 at 11:00 AM

United Airlines says a man wouldn’t give up his spot on an overbooked flight Sunday.

So, according to witnesses and videos of the incident, he was pulled screaming from his seat by security, knocked against an arm rest and dragged down the aisle and back to the terminal at Chicago’s O’Hare International Airport.  ...

“He says, ‘Nope. I’m not getting off the flight. I’m a doctor and have to see patients tomorrow morning,'” Bridges said.

The man became angry as the manager persisted, Bridges said, eventually yelling. “He said, more or less, ‘I’m being selected because I’m Chinese.'”

A police officer boarded. Then a second and a third. ...

One of the officers quickly reaches across two empty seats, snatches the man and pulls him into the aisle.

“My God!” someone yells — not for the first time.

He goes limp after hitting the floor.

 “It looked like it knocked him out,” Bridges said. “His nose was bloody.” ...
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Offline catfish1957

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Nothing will come of this. The airlines and airports have become a post apocalyptic nightmare after 911. Civility, common sense and rational behavior is gone and all that is left is thug govt' tactics like this.

You have a better shot at getting somewhere more comfortably and on time taking a Greyhound bus than taking a flight anymore.

Just wait until ultra-high speed rail becomes common place.  Hope those pencil-d__'s remember their customer service attitudes then.

Per this article, by 2030 expect 220 mph trains between large metro areas, and 110 mph ones radiating  from major hubs.

http://www.ushsr.com/ushsrmap.html
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Offline don-o

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So much flat out stupidity.

UA could  have rented a van or maybe even have chartered a small plane to get their people to Louisville for the comp they were offering.


Offline Smokin Joe

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Nothing will come of this. The airlines and airports have become a post apocalyptic nightmare after 911. Civility, common sense and rational behavior is gone and all that is left is thug govt' tactics like this.

You have a better shot at getting somewhere more comfortably and on time taking a Greyhound bus than taking a flight anymore.
This could go viral, and if it does, it'll cost them a bunch in lost business. They might not have an overbooking problem, though.

Last time I flew, the plane was overbooked, but they got the seats before anyone boarded. Yep, they kept upping the offer, too, until enough people went for it.
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Offline skeeter

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I suspect they will find this a far more expensive action than if they had continued to up the compensation until 4 people accepted it.

The guy is in for a big payday, deservedly so.

I hope he's not a doctor, though. His reaction in this situation was less than rational.

Offline catfish1957

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Offline mountaineer

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I'm boarding a plane Saturday and hope it's not United.  :pondering:
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Offline Maj. Bill Martin

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People want flights to be as cheap as possible.  Well, that requires things like overbooking, bumping, etc..  When you buy a ticket, you are told that if it is overbooked, you may be bumped involuntarily.  That's part of the deal when you buy a ticket.  Generally, you can pay more and not be subject to bumping.  This guy should have gotten off the plane when directed to do so, and if the cops had to drag him off to obtain compliance with the terms of the ticket, that's on him.

« Last Edit: April 10, 2017, 03:56:59 pm by Maj. Bill Martin »

Offline Maj. Bill Martin

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Just wait until ultra-high speed rail becomes common place.  Hope those pencil-d__'s remember their customer service attitudes then.

Per this article, by 2030 expect 220 mph trains between large metro areas, and 110 mph ones radiating  from major hubs.

http://www.ushsr.com/ushsrmap.html

As long as they can finance it without any taxpayer dollars, fine.

I have zero desire to have my tax dollars used to placate people with a train fetish.

Offline ABX

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I've rarely been on a flight where they didn't have an over-book announcement/offer, yet I've never seen or heard of a single scheduled passenger being bumped for stand-by crew. Booked passengers always had a priority.

I have a feeling there is more to this story. The airline itself couldn't forcibly remove someone from the flight, law enforcement would have to be involved, which means there is somewhere more to this story, even if it is a FUBAR situation.

Offline mystery-ak

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I don't understand why this passenger let it escalate to being dragged off the plane...
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Offline catfish1957

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As long as they can finance it without any taxpayer dollars, fine.

I have zero desire to have my tax dollars used to placate people with a train fetish.

Same here.  The idea of getting from Houston to Dallas in less than 90 minutes and not have to mess with hassle of airlines?  No fetish.  Just makes sense
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Offline skeeter

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I've rarely been on a flight where they didn't have an over-book announcement/offer, yet I've never seen or heard of a single scheduled passenger being bumped for stand-by crew. Booked passengers always had a priority.

I have a feeling there is more to this story. The airline itself couldn't forcibly remove someone from the flight, law enforcement would have to be involved, which means there is somewhere more to this story, even if it is a FUBAR situation.

There is another video of the guy running down the aisle muttering 'I've got to get home' over and over. Having felt the same way on occasion while traveling my heart goes out to him. But he seemed deranged.
« Last Edit: April 10, 2017, 04:07:56 pm by skeeter »

Offline Frank Cannon

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Same here.  The idea of getting from Houston to Dallas in less than 90 minutes and not have to mess with hassle of airlines?  No fetish.  Just makes sense

Not if you add in the expense of building it. Just look at Cali and that multi billion dollar mess.

Offline driftdiver

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People want flights to be as cheap as possible.  Well, that requires things like overbooking, bumping, etc..  When you buy a ticket, you are told that if it is overbooked, you may be bumped involuntarily.  That's part of the deal when you buy a ticket.  Generally, you can pay more and not be subject to bumping.  This guy should have gotten off the plane when directed to do so, and if the cops had to drag him off to obtain compliance with the terms of the ticket, that's on him.

Actually it doesn't matter how much you pay for a ticket.   The airline writes the rules and can toss you off for any reason.   Your ticket is just a promise to transport you if its convenient for them. 

So while the airline has the legal right to do this, from a business perspective ALL U.S. airlines have a serious PR issue.   
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Offline driftdiver

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There is another video of the guy running down the aisle muttering 'I've got to get home' over and over. Having felt the same way on occasion while traveling my heart goes out to him. But he seemed deranged.

@skeeter
I don't blame him.   The airlines and airports are horrible.   They can break just about anyone.
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Offline Maj. Bill Martin

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Same here.  The idea of getting from Houston to Dallas in less than 90 minutes and not have to mess with hassle of airlines?  No fetish.  Just makes sense

The sense it makes depends on how much it costs to make it happen.  If it makes enough sense for enough people, they'll be able to charge fares sufficient to pay for the construction or operation of the rail line.  But every substantive proposal I've seen includes a heck of a lot of government subsidies.

Offline XenaLee

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I don't understand why this passenger let it escalate to being dragged off the plane...

Maybe he smelled a potential payday (lawsuit).  I'm just amazed that they're (United Airlines) so blasé about their colossal incompetence re: overbooking.  It's not rocket surgery...keeping track of how many seats are booked.   Ironic.... that this guy claims to be a doctor.... also famous for 'overbooking'....lol.
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Offline Maj. Bill Martin

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@skeeter
I don't blame him.   The airlines and airports are horrible.   They can break just about anyone.

Well, I've been flying for about 40 years, and probably seen an equal number of involuntary bumps.  And never once did I see anyone act the way that clown did.

Offline driftdiver

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Same here.  The idea of getting from Houston to Dallas in less than 90 minutes and not have to mess with hassle of airlines?  No fetish.  Just makes sense

@catfish1957
As long as we're dreaming I'd really like to see transporters like in Star Trek. 
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