Author Topic: Technology is helping Verizon ride out one of its biggest strikes ever #VerizonStrike  (Read 868 times)

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Offline ABX

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Along the lines with the Fight for $15 crowd, these unions may find the company discovers they aren't needed nor as invaluable as they think- many can easily be replaced with automation and more a more efficient workforce. I wonder if this will come back to bite them.

Quote
Verizon's worker strike is about to enter its second week as tens of thousands of employees, outraged about the telecom giant's efforts to outsource jobs and redeploy labor from one part of the country to another, remain on the picket line. With seemingly no resolution in sight, Verizon's landline and FiOS customers who phone in seeking help are, for the moment, being routed to contractors or management employees who've been detailed to company call centers temporarily.

But a decision Verizon made at least two years ago to cut the human out of many customer interactions is blunting some of the strike's effects, company executives say. The technology-driven shift — from hold music and long wait times toward instant, digital self-service — could give Verizon a greater ability to withstand one of the biggest walk-offs in company history. And that may have implications for continuing negotiations between union leaders and management......

https://www.washingtonpost.com/news/the-switch/wp/2016/04/18/technology-is-helping-verizon-ride-out-one-of-its-biggest-strikes-ever/


geronl

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Sure we can fire 10,000 Chinese, raise prices and reopen a factory in the US with 50 people and 200 robots.... Trump will give us big subsidies too!